Shipping & Refund Policy

Shipping

Please note that due to the high value of these devices, they are required to be shipped via express shipping with a signature upon delivery. Please ensure someone is available to sign for the package upon delivery.

All orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door. Most orders will ship out within a day of ordering (excluding weekends and public holidays) however some orders may take 24-48 hours to process. Your order will be shipped via Australia Post. Please allow 2-5 business days for delivery.

Refunds

We accept no responsibility for returned goods that are lost in transit. Refunds are issued through the same transaction method used to make the original purchase.

Faulty Goods 

Our Quality Control team will always try to ensure that all products are of a high quality when they leave the warehouse. In rare circumstances that your item has a defect, please send it back to us. Items will be inspected by our Product Assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.

Should you receive any damaged or incorrect products upon receipt of your order, please phone Head Office immediately and quote your invoice number. This product will need to be returned to head office with a Goods Return Form within 7 days from the invoice. The correct product will be sent out and invoiced immediately. Credit notes will not be issued until the product has been received back to Head Office. Once goods are accepted they are under “Buyers Care”.